Refund policy

Return & Refund Policy

We have a 30-day return request policy, which means you must request a return within 30 days of receiving your item.

To be eligible for a return, items must meet all of the following conditions:

We reserve the right to refuse returns that do not meet these conditions.

Items returned without prior approval will not be accepted.

To request a return, please contact us at info@asbeautyandhealth.com.au with your order number and reason for return.

If your return request is approved:

You will receive return instructions
Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect

We do not provide prepaid return labels for change-of-mind returns.

Returns due to change of mind, including but not limited to:

are accepted only if the item is unopened and unused.

Return shipping costs are not covered for change-of-mind returns.

Please inspect your order upon delivery.

If you receive an item that is:

you must contact us within 48 hours of delivery with clear photos of the issue.

Once assessed, we will offer a replacement, store credit, or refund in accordance with Australian Consumer Law.

For hygiene and safety reasons, we do not accept returns for:

These exclusions apply unless the item is faulty under Australian Consumer Law.

We do not offer direct exchanges.

If your return is approved, please place a new order for the desired item once the return has been received and approved.

Refunds are processed only after returned items are received and inspected.

If approved:

We reserve the right to partially refund or refuse refunds for items returned in unacceptable condition.

If you have any questions about returns or refunds, please contact us at:
📧 info@asbeautyandhealth.com.au